Cancellation and Refunds Policy

1. No automatic renewal

Raidzo's paid seats are a one-time purchase for a chosen period (monthly or yearly) - there is no recurring autopay or subscription mandate. Your card or UPI details are never stored or auto-charged. When a paid period ends, extra seats simply become unavailable until you purchase another period; nothing is charged without you actively completing a new checkout.

2. Cancellation

Because there's no recurring charge, there's nothing to "cancel" - just don't make another purchase once your current paid period ends. The organization's free-tier seats remain available regardless.

3. Refunds

We'll issue a full refund if:

• You were charged more than once for the same seat purchase due to a technical error.
• A payment was deducted but the seats were never activated on your account.

Refund requests for other reasons (e.g. accidental purchase, change of mind) are evaluated case by case - contact us within 7 days of the charge.

4. How to request a refund

Email [[email protected]] with your organization name and the Razorpay payment ID (shown in your purchase confirmation). We'll respond within 2-3 business days.

5. Processing time

Approved refunds are issued back to the original payment method via Razorpay and typically reflect within 5-7 business days, depending on your bank or card issuer.